Returns & Refunds Policy

Thank you for your purchase from Graphite Orchid Studios at We greatly appreciate your support and take as many measures as possible to ensure you are happy with your new artwork. 

If you have received your original piece and you are not entirely satisfied, we offer the below policy regarding returns and refunds. If you have any questions regarding our policy, please feel free to contact the studio via email at and we will answer any questions you may have.


Returns are accepted within 14 calendar days from receipt of the artwork provided it is in its original packaging. Unfortunately, after 14 days we are unable to offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging. 

Returns must be accompanied by a receipt or proof of purchase of the artwork in question in order to process the return.


Once we receive your item, we will inspect it and notify you via email that we have received your returned item. We will immediately notify you on the status of your refund after inspection of the item is completed.

We are not able to offer refunds in the following cases:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • Sale items: Only regular priced items will be refunded. Sale items are considered final sale and cannot be returned, exchanged or refunded.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are nonrefundable.

If a refund is processed, the cost of return shipping will be deducted from your refund. 

Contact Us 

If you have any questions on how to return your item to us, please contact us via email at info@graphiteorchid.caand we will be happy to provide the information you need.